Product and service portfolio 

MAN PrimeServ Frederikshavn is a service provider for four-stroke propulsion engines, propellers and control systems. The offerings range from original spare parts, over technical service to retrofit and upgrade solutions and complete service packages. The different service packages can e.g. consist of a tailor-made operation and maintenance contract. MAN PrimeServ’s Service Center Denmark in Frederikshavn offers repair, reconditioning, overhauls and inspections. MAN PrimeServ Frederikshavn also offers remote monitoring of the engine on different levels, of which the most advanced package will be an integral part of an advanced product/service offering. MAN PrimeServ Frederikshavn offers training through its academy, for both own technicians and customer’s superintendents and crew.  

Business presence and service stations 

MAN PrimeServ Frederikshavn employs approximately 300 people, but is part of a global network with 120 service hubs worldwide and a total number of 2,800 people in the after-sales business worldwide. The global network consists of both sales offices and workshops. In Denmark MAN PrimeServ has offices in Frederikshavn, Holeby and Copenhagen, each providing service solutions, technical service and spare parts for different engine types and applications within propulsion, GenSets and power plants. MAN PrimeServ Frederikshavn has a storage facility in Frederikshavn and Singapore, thus being able to cover the entire world with most spare parts within 24 hrs.   

Business competitiveness 

MAN PrimeServ has a strong market position, as it possesses the best knowledge to make the most of its engines. MAN PrimeServ has one of the worlds largest, most well established and continuously growing maritime service networks, which enable the company to react quickly to e.g. troubleshooting and breakdowns.  The biggest source of competition on spare parts, which is still seen as MAN PrimeServ’s’ cash cow, comes from “pirate” companies and its own licensees, due to the strategy where home production of new engines is being phased out.  Independent workshops and service facilities are also a competitor, as PrimeServ continues to become better at servicing MAN engines. For the retrofit and upgrade solutions within the propeller business, other propulsion system suppliers are also considered as competitors. 

Motivation to participate in PROTEUS 

Due to ever increasing fuel prices and stricter environmental legislations, combined with the customer’s focus on operating costs and crew optimisation, there is potential for growth in both service contracts and retrofit/upgrade solutions for MAN PrimeServ Frederikshavn. The company would like to share knowledge with the PROTEUS participants, specifically with the aim of exploring new service solutions and becoming even better at developing these. Particularly discussions and experience exchange regarding customer service provision and customer satisfaction are of high interest for MAN PrimeServ Frederikshavn.